FAQ

FAQ

WHERE ELSE CAN I BUY YOUR PRODUCTS?

society6 Amazon Redbubble inprnt

  • How long does it take to dispatch orders?

    2-5 business days (unless it is a Print on Demand product).

  • What are the estimated delivery times?

    for the UK 2 – 5 days Europe 1 -2 weeks Rest of the World 1 – 4 weeks

  • How are postage and packaging calculated?

    Automatically at the checkout according to current rates and guidance by the UK’s Royal Mail depending on weight, worth and destination region. 

  • What can be applied to international orders?

    Customs, taxes, import tariffs, and other fees are imposed on you by your country before they release your shipment.

  • What is the time frame for the return of the item?

    14 days after receiving the item. 

  • What is the acceptable reason for return?

    Misprinted, damaged or defective item.

  • What right do I reserve to do at my sole discretion?

    Refuse returns of any merchandise that does not meet the return conditions.

  • What kind of return will not be accepted?

    Items sent back to me without first requesting a return, worn or personalised items. 

  • How should you start a return?

    By email to hello@artgbdesign.com

  • What will I send you once your return is accepted?

    Instructions on how and where to send your package.

  • What are you responsible for?

    For the cost and risk of returning the item.

  • Can I offer refunds or exchanges for a change of mind?

    No.

  • Can you exchange the item?

    Exchanges may be possible for clothing, only if the size is not suitable.

  • When must you submit a claim for a defective item?

    Within 14 days after receiving a defective item,

  • What happens if you are approved for a refund?

    You will be automatically refunded on your original payment method.

  • When will you be notified of the refund?

    Once I have received and inspected your return.

  • How long does it take to get a refund?

    It may take some time before your refund is officially posted.

  • how are art prints delivered?

    Art prints are delivered without a frame.
    A4-size print is packed in an envelope.
    A3-size print is packed in a postal tube.