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WHERE ELSE CAN I BUY YOUR PRODUCTS?
How long does it take to dispatch orders?
2-5 business days (unless it is a Print on Demand product).
What are the estimated delivery times?
for the UK 2 – 5 days Europe 1 -2 weeks Rest of the World 1 – 4 weeks
How are postage and packaging calculated?
Automatically at the checkout according to current rates and guidance by the UK’s Royal Mail depending on weight, worth and destination region.
What can be applied to international orders?
Customs, taxes, import tariffs, and other fees are imposed on you by your country before they release your shipment.
What is the time frame for the return of the item?
14 days after receiving the item.
What is the acceptable reason for return?
Misprinted, damaged or defective item.
What right do I reserve to do at my sole discretion?
Refuse returns of any merchandise that does not meet the return conditions.
What kind of return will not be accepted?
Items sent back to me without first requesting a return, worn or personalised items.
How should you start a return?
By email to email@example.com
What will I send you once your return is accepted?
Instructions on how and where to send your package.
What are you responsible for?
For the cost and risk of returning the item.
Can I offer refunds or exchanges for a change of mind?
Can you exchange the item?
Exchanges may be possible for clothing, only if the size is not suitable.
When must you submit a claim for a defective item?
Within 14 days after receiving a defective item,
What happens if you are approved for a refund?
You will be automatically refunded on your original payment method.
When will you be notified of the refund?
Once I have received and inspected your return.
How long does it take to get a refund?
It may take some time before your refund is officially posted.
how are art prints delivered?
Art prints are delivered without a frame.
A4-size print is packed in an envelope.
A3-size print is packed in a postal tube.